Frequently Asked Questions
Everything you need to know about your Heat Wave Visual gear.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. During high-volume seasonal releases, please allow up to 4 business days for your tracking information to update.
What is your return policy?
We offer a 30-day return window for all unworn and unused products in their original packaging. Please note that custom-built eyewear and sale items are final sale.
Do your sunglasses offer UV protection?
Yes, all Heat Wave Visual lenses provide 100% UVA/UVB protection to keep your eyes safe while maintaining high visual clarity.
Do you ship internationally?
We ship worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and selected courier.
Are your lenses impact resistant?
Our lenses meet ANSI Z80.3 standards for impact resistance, making them durable for both daily wear and high-intensity activities.
How can I track my package?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.